Canadian Cancer Society
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I forgot my password. How can I get a new one?

Use the forgot password link on the sign-in page. You will be prompted for your email address. You should receive an email from websupport@cancer.ca with a link to reset your password. If you do not receive it, check your junk or spam email folder.

I forgot my username. How can I retrieve it?

Use the forgot username link on at the top right corner of the page. You will be prompted for your email address. You should receive an email from websupport@cancer.ca with your username. If you do not receive it, check your junk or spam email folder.

How are tax receipts issued?

Tax receipts are issued electronically to donors in accordance with Canada Revenue Agency guidelines.

Who is eligible for a tax receipt?

Anyone who makes an online donation is eligible.

How do I donate on behalf of another person and have an e-receipt sent to them?

Do not attempt to donate on behalf of someone else when you're signed in. To help a friend with their online donation:

  • log out of your personal account
  • click donate
  • search for a participant
  • click donate now
  • complete the donation form with the donor's information
  • the tax receipt will be emailed

I registered online how can I ask for donations?

From your participant centre, send email invitations to friends, family or co-workers requesting a donation.

How will the funds raised be used?

Donations fund the most promising cancer research projects in Canada and provide cancer support programs and information services in your province.

Who can I contact if I have further questions?

Contact us